The Process Stigma

About 10 years ago, the service industry began embracing process methodologies such as Lean Management and Six Sigma. Since then, these methodologies have been used for many years to bring companies to a state of operational excellence and to produce award winning products. A few process leaders were able to step out of operations, bringing with them the core principles and best practices of Lean…

Between Design and Execution

While companies have always understood the necessity of knowing their customer, today’s millennials are often more educated about your products and services due to the wealth of information readily available online. This savvy consumer is looking through product reviews, and reading through Reddit blog posts about other customers’ experiences before even engaging with any frontline…

Here To Serve: Effective Consultant Or Just A Yes Man?

Consulting is based on desire. Consultants exist to fulfill the desires of top companies and business leaders to fill the gaps of capability, capacity, or creativity. Despite the glamorous jet-setting fast talkers depicted in shows like House of Lies, management consulting is as much a service industry as it is about expertise. From the middle to executive management, leaders desire…