Millennial CEOs in the Making

Preparing Today’s Millennial Leaders To Become Tomorrow’s Great CEOs  In the not-too-distant future, we will see millennials joining the ranks of C-suites, becoming CEOs of large enterprises, and taking their place as the pre-eminent leaders of tomorrow. Today, millennials (roughly considered to be those between 18 and 34 years of age) are 76 million strong…

It All Starts with You: Three Secrets to Help You Become a Purposeful Leader

Where does great leadership begin? It’s obviously more than just experience, education, mentorship, inspiration, and vision. You need to look deeper than that and start with your very core. I am proud to have mentored some very successful CEOs, up-and-coming CEOs, and budding entrepreneurs, but I did this by looking inwardly too. Presented here are…

Leading the Pack

What do CEOs, runners, and maybe a writer or two have in common? If your first meeting tomorrow is at 8 am, are you getting up at 5 am to get in a 10 mile run with weights on your back before heading to the office? Maybe you should be. Research into the personality traits…

The Future According to Women

After months of dedication and contributions from countless people, we are proud to present the special feature from our summer issue: The Future According to Women. For this feature, we spoke to over 40 women from various industries – and the conversations were absolutely incredible. They overlapped in ways that we weren’t expecting, so we have grouped…

Customer Experience Through the Lens of Organizational Growth

As your organization grows and changes, crises of leadership, consistency, and coordination among others can arise. It’s time to recognize the impact organizational growth has on customer experience – and do something about it. Customer experience is more in the limelight today than ever before. Organizations are placing increasing emphasis at all levels on understanding…

How to Lead Your Company Out of a Crisis

Most executives and managers, once or twice in their careers, encounter or miss the early signs of distress leading up to a company crisis, whether driven by technology disruptions, industry consolidation, regulatory change, or a combination of all. Seeing it coming is not enough. It must be acknowledged that there is a problem – not…

Between Design and Execution

While companies have always understood the necessity of knowing their customer, today’s millennials are often more educated about your products and services due to the wealth of information readily available online. This savvy consumer is looking through product reviews, and reading through Reddit blog posts about other customers’ experiences before even engaging with any frontline…

Here To Serve: Effective Consultant Or Just A Yes Man?

Consulting is based on desire. Consultants exist to fulfill the desires of top companies and business leaders to fill the gaps of capability, capacity, or creativity. Despite the glamorous jet-setting fast talkers depicted in shows like House of Lies, management consulting is as much a service industry as it is about expertise. From the middle to executive management, leaders desire…

The Customer Doesn’t Come First

How to create exceptional employee experiences for exceptional customer experience Great companies are built on great people. While this obvious statement is widely uncontested, the practice of building cultures of performance is elusive to many organizations, both large and small. In our work with Fortune 500 companies, it’s clear that the number one determinant for delivering great performance as an organization is having people who believe in its values, mission, and…

We’re Not The Consumer.

Working in marketing, this caveat is commonly overheard in boardrooms and research facilities. It’s typically attached to a personal critique about a new offering — an easy way to make an offhand remark without assuming accountability. To me, more often than not, it also feels a little patronizing, subtly suggesting that marketers make for more…