The Role of the Ritual

When we build insights, we are trying
 to elevate something that has been observed during anthropological fieldwork into something that has profound meaning for the design process and allows us to identify problems that can be addressed as we build a product or service. This is not always easy, because people are often looking for…

Create/ Elizabeth Jameson

How does your artwork navigate the divide between science and art? My artwork lives at the intersection of science, art, and technology. Connecting these communities has given me so much joy and enabled me to challenge how so many people looking at disease from various perspectives see themselves, their work, and their community. I am…

Patient Centricity: A Manifesto

Currently, in healthcare, the term “patient centricity” is commanding significant thought and attention. While this, by and large, is a good thing, it is by no means uncomplicated or without nuance. Tracking the phrase means coming to terms with its complicated history and contested deployment. In one sense, patient centricity is nothing if not a…

Anne Beal on the Future of Healthcare

The future of healthcare isn’t just about research and technological advancements. According to Anne Beal, Chief Patient Officer at Sanofi, the future of healthcare is all about the patient. As healthcare professionals embrace their roles as members of a customer-facing industry, the focus of providing care will shift away from output and toward the patient’s…

5 Assumptions about Patient Centricity that are Leading you Astray

Those who have been paying close attention to developing trends in healthcare have undoubtedly heard of “patient centricity.” Though not without skepticism and ambiguity, the term has become a key focus and a driving ambition for articulating the future of healthcare as both an intellectual and actionable agenda. Intellectually, patient centricity is approached as a philosophy…